Sources list for WRITTEN COMUNICATION SKILLS:

Hard skills, soft skills. (Oct. 2004). CIO Insight, p. 17.
Management Skills and Competencies

Your Guide 2 Skills For Life Policy and Strategy (2005) Skills and Education Network March Online available at: http://senet.lsc.gov.uk/guide2/skill sforlife/G2skillsforlifeG028.pdf
ESOL

Mallinger, Mark Ph.D. (2004) Management Skills for the 21st Century: Communication & Interpersonal Skills Rank 1st. The Braziadio Business Report - School of Business and Management.
Skills and Competency Grid

No author listed: "21^st Century Interpersonal skills" [3]www.ncrel.org/engauge/skills/effcomm2.htm
Interpersonal Skills

No author listed: "21^st Century Interpersonal skills" [3]www.ncrel.org/engauge/skills/effcomm2.htm
Interpersonal Skills

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